Return & Refund

Return & Refund

1. Order Modifications or Cancellation

  • Once an order is placed, it cannot be edited.
  • If you wish to cancel your order, you may do so within 12 hours of placing it. After this window, cancellations will not be accepted.

2. Returns for Faulty Items

Eligibility: Returns are accepted for items that are faulty due to our error (wrong item type, size, colour, or damaged items).
Requirements: Items must be unwashed, unused, and in original condition with proof of purchase.
Returns are accepted within 30 days from the delivery date.

3. Returns Due to Customer Preferences

Not accepted

4. Important Notice

Return Address: Do not use the sender's address on your package. We will provide the correct return address.
Item Condition: Returned items must be unworn, unwashed, and undamaged, with original tags/packaging and hygiene stickers.
Filing a Claim:  Please send email to [email protected] with your order number and evidence (photos/videos) of the defect. Include detailed descriptions, and if related to print errors, provide relevant photographs.

5. Replacements/Refunds

Upon receiving your return, we will inspect it and notify you about the approval or rejection of your refund.
We'll review your case and either send a replacement or process a refund.
Refunds typically take 7-10 days and will be issued using your original payment method.
Please check with your bank before contacting us if there is a delay in seeing the refund.
The policy lasts 30 days from the item's arrival date. Refunds are not available after this period.

6. Lost Packages

A package is considered lost after 15 business days (US) without updates.
If lost and not marked as delivered, we cover reprinting and reshipping. If marked as delivered but not received, contact the carrier and open a non-receipt case. Email us the case number. If not resolved in 15 business days, we offer resending or refunding.

7. Incorrect/Missing Address

For packages returned due to incorrect/missing addresses, we can resend to the corrected address (customer covers shipping) or issue a product refund (excluding shipping cost).

For assistance, call (+1) 732 203 5349 or email [email protected].